Navigate to Settings > Apps > Apps and features > Optional features > Add a feature, and then locate Media Feature Pack in the list of available optional features. If the issue still persists, then please open your system settings and try to add the Media Feature Pack manually: Version 1903 64 bit should be compatible with your current build. To do this please go to this page and follow the instructions: It looks like you are also using a version of windows that may create issues when running videos/intros.īut the good news is that installing the official Media Feature Pack from Microsoft will fix that problem for you. It looks like your graphics card drivers are out of date, so let's update those first: Let's also make sure that your graphics are fully up to date:
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